K-Electric (KE) has taken a major leap in digital transformation by launching Kineto, Pakistan’s first generative AI-powered chatbot in the power sector. This cutting-edge chatbot is designed to enhance customer experience by providing fast, seamless, and 24/7 support, eliminating the frustration of long queues.
A Game-Changer for KE Customers
💡 Round-the-clock support – Customers can access Kineto anytime, anywhere.
💡 Faster response times – No more waiting in long call center queues.
💡 Smart digital interactions – AI-driven assistance tailored to customer needs.
In just its first weekend, over 3,200 users engaged with Kineto, generating nearly 13,000 interactions—a strong testament to the demand for digital-first customer service.
Kineto: The Next Step in KE’s Digital Evolution
The chatbot’s launch is part of KE’s broader digital transformation, which includes:
✅ KE Live App – Used by 1.3 million customers, with a 21% annual growth rate.
✅ WhatsApp Bilingual Service – Launched in 2021, now serving 2+ million users.
✅ E-Billing Feature – Helping nearly 500,000 customers save paper and cut costs.
✅ Digital Payment Growth – 63% of bill payments were digital in FY 2023-24.
“Kineto was the next logical step in our commitment to future-ready digital platforms, making customer interactions smarter and more intuitive.” – Noor Afshan, KE’s Senior Director & Head of Customer Experience and Digital Payments.
Developed in Collaboration with Convex Interactive
Kineto was developed in partnership with Convex Interactive, KE’s technology partner for this project.
“By leveraging generative AI, we’re making customer interactions faster, smarter, and more intuitive.” – Aamir Irfan Siddiqui, CEO & Founder of Convex Interactive.
What’s Next for KE’s Digital Transformation?
KE continues to lead the way in smart energy solutions, ensuring a seamless, digital-first experience for its customers. Kineto is just the beginning—expect more AI-driven innovations in the near future!
🔌 Have you tried Kineto yet? Experience the future of customer support today!
